Terms & Conditions
All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors. This enables a fully discreet service and customer confidentiality.
Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware.
We use Royal Mail and Parcel Force courier.
Goods are dispatched by the choice you select during checkout
Royal Mail: If your not in when your parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.
Parcel Force: If your not in when your parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us and additional fees will be charged to your account for the return service. See below for charges
Southern Ireland
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.
Europe
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International
Rest of World
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International
The Charges
UK Delivery charge:-
Our standard delivery rate is £4.50
Heavy item Delivery Charge Premium
We have a handful of items that are low cost stock items but are very heavy so must be sent courier. Instead of calculating the additional cost into the product. If an item must be sent by courier we will display an additional premium on the product info page to advise you that this fee will be added to the order.
Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.
Europe and Southern Ireland Delivery charge *
£Cost
Rest World *
£Cost
*For an exact breakdown of overseas delivery costs. Please contact us by filing in our contact form.
Back Orders and Split Deliveries:-
If your has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. The delivery charge on the second delivery for the order will be charged at cost. Please note: We will not do this on an order unless the item has been waiting more than 12 days.
Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.
UK Re-delivery Charges:-
Royal Mail - £4.50
Courier - £4.50
Europe and Rest of the World:-
Royal Mail - £Cost
Courier - £Cost
*For an exact breakdown of overseas delivery costs. Please fill in our contact from.
Customer Exchanges and Faulty items:-
If you return an item because they don't want it and they want an exchange the redelivery charges apply.
If you return an item for an exchange due to a fault their is no charge for sending a new item back to them.
If you send an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to you.
Pleasure Kingdom cannot be held liable for delays in delivery due to a third party.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day your customer received their order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Pleasure Kingdom
PO BOX 228
Hitchin
Herts
SG4 0WW
Cancelled Orders:-
If an order is cancelled after dispatch the full delivery charge (not the subsidised charge) will not be refunded.
What happens if something goes wrong.
We have a dedicated team looking after your interests and if their are any issues with your parcel we will work to over come the problem and obtain a delivery for you.
If you parcel is lost on route we will endeavor to obtain compensation for you.
We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.
Lost Parcels
We do not replace lost parcels free of charge. All parcels are dispatched insured and our team will look after the claim procedure on your behalf and all compensation once obtained will be passed onto you. So you will never be out of pocket but in the mean time if you wish to have a replacement order sent this must be sent at your cost.
A claim usually takes about 4 weeks to complete.
Royal Mail Procedure:-
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and contacts you to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives your confirmation back.
4) We receive a cheque and your account is refunded the compensation amount in full.
If you do not make the effort to confirm the parcel is missing, no payout is received from Royal Mail so in turn you will not receive any compensation.
Royal Mail currently loses approx 6 parcels a month on our entire monthly dispatch which equates to less than 0.01% so do not be overly concerned about lost parcels.
Parcel Force & Parcel Force International.
1) We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) Business Post International processes the claim.
3) We receive a cheque and your account is refunded the compensation amount in full.
Parcel Force International very rarely lose anything and it is currently one or two parcels a quarter out of our entire quarterly dispatch.